Support
Service: biaX · Operated by Barun Partners Inc.
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Q. Does biaX recommend stocks or provide investment advice?
No. biaX is not investment advisory, discretionary management, or brokerage. We do not recommend specific securities or direct trades. Analysis and summaries are for reference only.
Q. Does biaX auto-sync with my brokerage account?
SnapTrade auto-sync is available on the Pro plan. Free and Basic tiers rely on manual trade entry. We never execute orders on your behalf.
Q. When can I see analysis results?
Timing depends on data availability and processing pipelines. Results may arrive after the next business day. You'll be notified in-app or via push when ready.
Q. Does AI handle all analysis?
Generative AI may assist with summaries, but core structure follows proprietary rules, metrics, and behavioral models. Results may contain errors, bias, or delay.
Q. What's the difference between Free and paid plans?
Features, limits, and analysis depth vary by tier. See in-app pricing or our pricing page. For refunds, see the Refund & Subscription Policy.
Q. How do I delete my account?
Use in-app Settings or follow the steps on our account deletion page. You may also contact us via the Privacy Policy channels.
Q. How long does support take to respond?
We respond in order received. Replies may take several business days. For urgent billing issues, include [Urgent] in your subject line.
| Date | Title |
|---|---|
| 2026-06-09 | Terms of Service and Privacy Policy updated (global addendum, age 18+). |
| 2026-04-06 | Refund & Subscription Policy published for in-app purchases. |